customer care


Product info
Here at Lovelies by Loeloe we are dedicated to hand crafting beautiful products through conscious processes. All designed and handmade in Curaçao. We aim that every purchase is an experience that brings happiness from the moment you buy it, unwrap it and wear it daily. 

All of our bracelets are handmade with precious and semi-precious stones. We believe that the stones amplify energy patterns which combine their natural power with the strength of your desire to assist you spiritually and emotionally.

We use nature in the greatest form and mostly handpick our stones and respect the culture and history of the materials. Small deviations are part of the special traditional character and are subject to wear and tear. Because of that all bracelets are unique in their own way!

All of our jewellery items should be handled with care and patience to keep their beauty. Take of your items before you take a shower or go swimming. Also try to avoid spraying perfume and other oils and lotions on them.

Our elastic bracelets are strung on a durable elastic cord that easily slips on your wrist. The elastic strand is stretchy and will stretch like a rubber band when slipped on and off and returns to original shape after stretching.

Our 'Dainty' bracelets are made using wire wrapped 24k vermeil sterling silver and gemstones. These bracelets are delicate and more subject to wear and tear.

Our earrings are made using gemstones and a gold filled closing and wire.

All items will be individually labeled with a Lovelies by Loeloe logo pendant and packaged in a recycled pvc pouch or carton box along with description and a description card.

Our bracelets are made in the following sizes:
S= 15cm-16.9cm
M=17cm-18.9cm
L= 19cm-20.9cm

 

Payment
At this moment we are only accepting Paypal payments, direct bank deposits 
and cash on delivery (in Curaçao or when we are traveling). We charge sales tax to all orders according to Curaçao tax regulations.

Please note: Once you have placed your order you wil receive a confirmation email with your invoice. Once your payment is received we wil start on your order. 

Delivery Methods
A flatrate shipping fee will be added according to shipment adress. Custom fees and/or other charges are the responsibility of the buyer.

 

We love gifts!
Once your delivery method is arranged, you can choose whether you want to have your order gift wrapped. Please take into consideration our $2 gift wrapping service  Please let us know if you have one or a specific item that you want wrapped up or any other requests or special notes.

 

Returns & Exchanges
We are confident that you will love your item as much as we did making it, but if we made a little mistake or send you the wrong one. Please email us on care@loveliesbyloeloe.com to arrange a return.

All other purchases are final sale after 7 days.