Customer care

Product info
Here at Lovelies by Loeloe we are dedicated to hand crafting beautiful products through conscious processes. All designed and handmade in Curaçao and the Netherlands. We aim that every purchase is an experience that brings happiness from the moment you buy it, unwrap it and wear it daily. 

All of our pieces are handmade with precious and semi-precious stones. We believe that the stones amplify energy patterns which combine their natural power with the strength of your desire to assist you spiritually and emotionally.

We use nature in the greatest form and mostly handpick our stones and respect the culture and history of the materials. Small deviations are part of the special traditional character and are subject to wear and tear. Because of that all pieces  are unique in their own way!

All of our jewellery items should be handled with care and patience to keep their beauty. Take of your items before you take a shower or go swimming. Also try to avoid spraying perfume and other oils and lotions on them.

Our elastic bracelets are strung on a durable elastic cord that easily slips on your wrist. The elastic strand is stretchy and will stretch like a rubber band when slipped on and off and returns to original shape after stretching.

Our 'Dainty' bracelets are made using wire wrapped 24k vermeil sterling silver and gemstones. These bracelets are delicate and more subject to wear and tear.

Our earrings are made using gemstones and a gold filled closing and wire.

Our necklaces are made of tarnish free stainless steel and electroplated with gold 

All items will be individually labeled with a Lovelies by Loeloe logo pendant and packaged in a recycled microfiber pouch, satin pouch or carton box along with a description card.

Our bracelets are made in the following sizes:
S= 15cm-16.9cm
M=17cm-18.9cm
L= 19cm-20.9cm
 

Payment
At this moment we are  accepting Paypal payments, direct bank deposits, Visa, MasterCard, Maestro, American Express, Apple Pay and iDEAL. 
We charge sales tax to all orders according to VAT. If you are purchasing from the EU, payments will be handled in Euros. If you are outside of the EU, payments will be handled in US dollars.

Please note: Once you have placed your order you wil receive a confirmation email with your invoice. Once your payment is received we wil start on your order. 

 

Shipping
All orders are shipped to you from the Netherlands and a shipping fee will be added according to shipment address. All orders are processed within 1 to 3 business days. Business days are Monday - Friday excluding holidays. Orders placed on Weekends and Holidays will be fulfilled the next business day. After receiving your order confirmation email. 

When your order has shipped, you will receive an email notification from us which will include a tracking number (If applicable) you can use to check its status.
Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@loveliesbyloeloe.com with your name and order number, and we will look into it for you.

 

Shipping Rates & Estimates
The Netherlands: 2 business days (Always includes track & trace)
Standard Shipping: €5.99 | Free Shipping when you order €75 or more.
 
Europe: 4-7 business days (Always includes track & trace)
Standard Shipping: €7.99 | Free Shipping when you order €100 or more.

(former) Netherlands Antilles : 8-12 business days
Track & trace:€29.30 
Standard Shipping: €15.00 (does not include track & trace) 
Free Shipping when you order €200 or more.

International: 8-20 business days
Track & trace:€29.30 
Standard Shipping: €15.00 (does not include track & trace) 
Free Shipping when you order €250 or more.

Please note: If you are ordering from outside the Netherlands: customer is responsible for any taxes and/or charges (including VAT) and custom fees. 
Covid update: Due to restrictions, packages may take longer, please choose Track & trace if you want to stay up to date of your package location. We are not responsible for packages lost in transit that don't have a track and trace shipment.

 

We love gifts!
Once your delivery method is arranged, you can choose whether you want to have your order gift wrapped. Please take into consideration our $2 gift wrapping service  Please let us know if you have one or a specific item that you want wrapped up or any other requests or special notes.

Returns & Exchanges
We are confident that you will love your item as much as we did making it, but if we made a little mistake or send you the wrong one, please email us on info@loveliesbyloeloe.com to arrange a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. After 14 days all purchases are final sale and can't be returned. All international orders are FINAL sale and are not eligible for return